Information We Collect

Fox Racing may collect information that you provide directly, information related to your purchases, and information collected automatically when you use our website.

• Contact details, such as your name, email address, billing information, and delivery information.
• Order details, such as purchased items, order number, transaction status, and customer service history.
• Account details, such as login-related information and preferences if you create an account.
• Messages you send to us, including questions about orders, shipping, returns, exchanges, products, or account help.
• Technical information, such as browser type, device type, pages viewed, general website activity, and cookie-related information.

How We Use Information

Fox Racing uses customer information to operate our store, process orders, provide customer support, improve the website experience, and communicate with customers.

• To process and confirm orders.
• To provide shipping, delivery, return, and exchange support.
• To respond to customer service requests and product questions.
• To manage account access and account-related support.
• To improve website performance, shopping experience, and store functionality.
• To send marketing emails when you subscribe or otherwise agree to receive them.
• To help prevent fraud, unauthorized activity, misuse, or security issues.

Order Processing

When you place an order with Fox Racing, we use the information you provide to review the order, process payment, prepare the order, provide order updates, support delivery, and assist with returns or exchanges when needed.

We may also use order information to respond to customer service questions and maintain accurate purchase records.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment processors. Fox Racing does not ask customers to send sensitive payment details by email.

Payment processors may collect and process payment information according to their own privacy and security practices. We use payment-related information only as needed to complete transactions, manage order issues, prevent fraud, and provide customer support.

Cookies and Analytics Tracking

Fox Racing uses cookies and analytics tracking to support website functionality, understand how visitors use our store, improve page performance, remember preferences, and support a smoother shopping experience.

• Essential cookies may help the website work properly, including cart and checkout functions.
• Analytics tracking may help us understand website visits, page activity, and general store performance.
• Preference cookies may help remember certain settings or shopping choices.
• Marketing-related cookies may help measure campaign performance or show more relevant content where applicable.

You can usually control cookies through your browser settings. Disabling some cookies may affect certain website features.

Email Marketing

If you subscribe to Fox Racing email marketing, we may use your email address to send updates, promotions, product information, and store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us at [email protected].

Service Providers

Fox Racing may share limited information with service providers that help us operate the online store and provide customer support. These may include payment processing, order management, website hosting, email communication, analytics, fraud prevention, and customer support services.

Service providers are expected to use customer information only as needed to perform services for Fox Racing and to protect that information appropriately.

Data Security

Fox Racing uses reasonable safeguards designed to protect customer information from unauthorized access, loss, misuse, or disclosure.

No online store, website, or electronic transmission method can be guaranteed to be completely secure. Please avoid sending sensitive payment information or unnecessary personal details through email or contact forms.

Data Retention

Fox Racing keeps customer information only for as long as reasonably needed to process orders, provide support, manage records, comply with applicable obligations, resolve disputes, prevent fraud, and operate the store.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate for business and recordkeeping purposes.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain information.

You may also request to opt out of marketing emails or ask questions about how your information is handled. To make a privacy request, contact Fox Racing at [email protected].

Children’s Privacy

Fox Racing does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

International Users

If you access Fox Racing from outside the country where our store operations or service providers are located, your information may be processed in a different country than where you live.

By using our website or submitting information to us, you understand that your information may be handled by Fox Racing and its service providers as needed to provide the online store experience and customer support.

Policy Updates

Fox Racing may update this Privacy Policy from time to time to reflect changes in our store, services, technology, or privacy practices.

When this policy is updated, the “Last updated” date near the top of the page will be revised. We encourage customers to review this page periodically.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing, cookies, or customer privacy requests, please contact Fox Racing customer support.

Email: [email protected]